🛡️ Exchange & Return Policy
To build a strong and long-term relationship with our customers, please review our Exchange and Return policy below.
⚖️ Important Legal Notice (Category 8):

Please note: All Tornado Hair Expert products are classified under “Category 8” of the Personal Care Products Law. Accordingly, returns or exchanges are strictly prohibited after the product has been opened or used based on customer preference (change of mind) for health and public safety reasons. Rights are limited to cases of proven manufacturing defects within the specified periods.

📦 Return Policy

• Initial Procedures:

Send a video of the product; one of our customer service representatives will contact you to process the return request.

• Terms and Duration:

The return policy applies to all products. Consumers have the right to return the purchased product within 3 days of the delivery date shown on the invoice, provided it has not been opened or used and is in case of a manufacturing defect. The paid amount will be fully refunded (minus shipping costs) after we receive and inspect the product to verify its condition.

• Return Steps:

  • 1. Speak with a customer service representative to create a return request and generate a shipping label within 48 hours.
  • 2. Choose your preferred refund method.

• Return Conditions (Condition):

The product must be in its original condition as received, with the factory seal unopened, untampered, or uncut. Damage must not result from negligence, misuse, scratches, or breakage.

🔄 Exchange Policy

Consumers have the right to exchange the product within 7 days of the delivery date shown on the invoice in case of a manufacturing defect.

• Exchange Steps:

  • 1. Send a video clearly showing the problem; a representative will contact you to process the exchange request.
  • 2. The product will be submitted to the Warranty & Maintenance Department to decide on exchange or repair.
  • 3. The inspection process is completed by the Warranty Department within 7 days of receiving the product.

• Exchange Conditions:

Damage must not be caused by negligence, misuse, or exposed to scratches.

⚠️ Important Notices

• If the return/exchange period has expired, the customer is entitled to free maintenance only during the warranty period.

• If the customer wishes to return an opened but unused product, the company reserves the right to deduct 20% of the invoice value within a maximum of 14 days from the order.

• After the one-year maintenance warranty expires, the customer bears all costs (maintenance + shipping) as determined by the specialized department’s report.

📍 Consumable Parts Notice:
Dear customers, the following parts are not covered by the warranty as they are considered consumable components:
(Iron Plates “Ceramic” / External Product Body “Glossy Layer” / Brush Teeth & Volumizer)
According to the law, these are consumable parts not subject to warranty. The company reserves the right to modify their warranty at any time and publish it on its website.

Terms and Conditions Apply

Purchasing through our official website is only completed after agreeing to the Terms and Conditions. Buying via our website constitutes official customer approval of the terms set by the company.