Exchange and return policy

To build a strong and long-term relationship with our customers, please review the exchange and return policy
*Return policy
*Send a video of the product and a customer service representative will be contacted to make a return request

*A return policy is available to include all products, and the consumer has the right to return the product he purchased within 3 days unless the product has been opened or used and in the event of a manufacturing defect from the date of receipt shown on the invoice, where the amount paid is refunded and transferred in full, minus the shipping costs after we receive it. The product and inspect it to ensure its condition.

*Recovery steps
*Speak to a customer service representative to request a return and obtain a policy within 48 hours.
*Choose a refund method

*Return conditions
The product must be in its original condition as it was received with the factory sticker, not opened, removed or cut, and the damage is not the result of negligence or misuse and is not subject to scratching or breakage.
Notice
*If the recall period expires, the customer is entitled to free maintenance only during the warranty period

In the event that the maintenance warranty expires, which is general, the customer bears all expenses (maintenance + shipping), and the amount is determined according to the report of the relevant department
Terms and conditions apply *
*Replacement policy
*The replacement policy for its customers includes all products. The consumer has the right to replace the product within 7 days from the date of receipt shown on the invoice in the event of a manufacturing defect.

*Replacement steps
*Send a video of the product explaining the problem, and a customer service representative will be contacted to make a replacement request

The product is presented to the Warranty and Maintenance Department to determine the condition of the product, whether replacement or significant maintenance
The inspection process is carried out by the Warranty and Maintenance Department within 7 days from the date of receipt of the product
*Replacement conditions
*The damage is not the result of negligence or misuse and is not subject to scratching
Notice
*If the replacement period expires, the customer is entitled to free maintenance only during the warranty period

In the event that the maintenance warranty expires, which is general, the customer bears all expenses (maintenance + shipping), and the amount is determined according to the report of the relevant department
Terms and conditions apply